Terms of service

Terms of Service

Last Updated: August 24, 2026

Welcome to Petslooks. By accessing or using our website, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing our products.

1. General Conditions

By using our website, you represent that you are legally permitted to enter into agreements under the laws applicable to you.

Petslooks reserves the right to refuse service, cancel orders, or restrict access to the website where reasonably necessary, including in cases of suspected fraud, abuse, or unauthorized activity.

2. Products and Availability

We make reasonable efforts to display our products, descriptions, images, and prices as accurately as possible.

However, product colors and appearance may vary depending on your device or screen settings.

Product availability may change without notice.

Petslooks reserves the right to discontinue products or modify product specifications, descriptions, or pricing at any time.

3. Pricing and Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions.

Payment must be successfully completed before an order can be processed.

If a pricing or payment error occurs, we may contact you to confirm the order or cancel the transaction and issue an applicable refund.

4. Orders

After placing an order, you will generally receive an order confirmation.

Receiving an order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or limit an order when necessary, including where:

  • Product availability is insufficient

  • Payment cannot be verified

  • Fraud or unauthorized activity is suspected

  • An obvious pricing or listing error has occurred

  • The order violates these Terms of Service

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

5. Shipping

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may be affected by customs, carriers, weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Nothing in these Terms is intended to restrict consumer rights that cannot legally be excluded under applicable law.

7. Intellectual Property

All content on the Petslooks website, including text, graphics, logos, photographs, designs, product descriptions, and other materials, is owned by or licensed to Petslooks unless otherwise stated.

You may not reproduce, distribute, modify, copy, or commercially exploit our content without prior written permission.

8. Prohibited Uses

You agree not to use our website for unlawful or unauthorized purposes.

You may not:

  • Attempt to interfere with website security

  • Use automated systems to abuse or overload the website

  • Submit fraudulent orders

  • Misrepresent your identity

  • Attempt to gain unauthorized access to our systems

  • Use website content for unauthorized commercial purposes

  • Violate applicable laws or regulations

9. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics platforms, advertising services, and other technology providers.

Your use of third-party services may also be subject to their respective terms and policies.

10. Limitation of Liability

To the extent permitted by applicable law, Petslooks will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

11. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

12. Contact Us

If you have questions about these Terms of Service, please contact:

Petslooks
Email: support@petslooks.com