Refund policy

Refund & Return Policy

Last Updated: August 24, 2026

At Petslooks, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact our customer support team so we can assist you.

1. Return Eligibility

To be eligible for a return, items generally must:

Be unused and in their original condition
Be returned with original packaging when applicable
Not show signs of damage, washing, alteration, or excessive use
Be accompanied by proof of purchase

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Return Window

Return requests should be submitted within 30 days of delivery, unless otherwise required by applicable law.

To start a return, contact us at:

support@petslooks.com

Please include your order number and a brief explanation of the reason for your return.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.

Please do not send an item back before contacting our support team and receiving return instructions.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

6. Exchanges

If you would like to exchange an item, please contact us at support@petslooks.com.

Exchange availability may depend on product availability and the condition of the returned item.

7. Non-Returnable Items

Certain products may be excluded from returns, including items that are:

Used or altered
Damaged after delivery due to customer handling
Missing original packaging when required
Sold as final sale
Subject to hygiene or safety restrictions

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@petslooks.com.

Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation requests can be fulfilled once an order has been processed or shipped.