Last Updated: August 24, 2026
At Petslooks, we work with shipping and logistics partners to deliver your order safely and efficiently.
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may occasionally take longer.
After your order has been shipped, estimated delivery times are generally:
7–20 business days
Delivery times may vary depending on the destination, customs clearance, local carrier operations, weather conditions, and other circumstances outside our control.
The estimated delivery time does not include the order processing period.
Petslooks may ship orders internationally.
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Any applicable customs duties, import taxes, or additional charges are generally the responsibility of the customer unless otherwise stated at checkout.
Petslooks does not control customs procedures and cannot guarantee how long an order may remain in customs.
When available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active in the carrier's system.
Tracking updates may occasionally be delayed while an order is in transit or undergoing customs processing.
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if a reshipment is requested.
Please contact us as soon as possible if you notice an error in your shipping information.
Although we work with shipping partners to ensure reliable delivery, Petslooks is not responsible for delays caused by circumstances outside our reasonable control, including:
Customs delays
Carrier delays
Severe weather
Natural disasters
Incorrect addresses
Public holidays
Transportation disruptions
Other unforeseen circumstances
If your tracking information indicates that a package may be lost or has not received an update for an extended period, please contact us at support@petslooks.com so we can assist you.
If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product.
We will review the situation and work with you toward an appropriate resolution.
For questions regarding shipping or delivery:
Petslooks
Email: support@petslooks.com